Written Estimate
The FTC advises getting more than one written estimate, each listing the work, the materials, the completion date and the price, and asking why bids differ before choosing the lowest. The contract should name the company and set out the payment schedule.
Our estimates come as a link you read and sign on your phone, and the price is set before any work starts.
Warranty in Writing
The FTC advises getting the warranty in writing, with its length, its limits and who honors it: the installer, the distributor or the manufacturer.
Our work carries a 1-year warranty on parts and labor. A new opener also carries its manufacturer warranty.
Indiana Home Improvement Contracts
The Indiana Attorney General's Consumer Protection Division enforces the state Home Improvement Contracts Act, which sets what a written home improvement contract has to include. Ask for the contract before work starts, and ask whether your city or county requires a permit for the job.
Industry Certification
The International Door Association and DASMA run IDEA, an accreditation for door companies and a certification for technicians. Both require a written exam and verified experience, and IDEA keeps a public directory where you can look a company or technician up.
Scam Warning Signs
The BBB reports garage door companies that advertise a very low repair price, then find more work and parts once they are at the house, counting on the door being stuck. Some buy search ads for emergency repair and use names that look like a local company.
The BBB lists five warning signs: a generic business name that is not registered with the state, a demand for full payment before the work is done, no physical address, a very low advertised price followed by demands for more, and pressure to fix the door immediately because it is unsafe.
Where to Check and Complain
Look the company up on BBB.org and read its Google reviews. Complaints about a contractor in Indiana go to the Attorney General's Consumer Protection Division. Keep copies of the contract, any changes, the warranty and your messages.
Get a Written Estimate
We come out for free, and you get the price as a written estimate you can sign on your phone. Book a time online.
Common Questions
How do I know if a garage door company is legitimate?
Check for a physical address, read its reviews and BBB.org page, and get a written estimate before any work starts. The BBB warns that scam operations usually fail these checks.
What should a garage door estimate include?
The FTC says a written estimate should describe the work and materials, give a completion date and state the price.
Are garage door repair scams common?
The BBB says it receives many reports about garage door repair scams, usually a low advertised price followed by extra charges once the technician is at the house.
What certification should a garage door technician have?
IDEA Technician Certification, run by the International Door Association and DASMA, is the industry credential. You can look technicians and companies up in its directory.
Where do I file a complaint against a contractor in Indiana?
With the Indiana Attorney General's Consumer Protection Division, online at in.gov/attorneygeneral.